General

These terms and conditions (“Terms”) explain your rights and obligations in relation to this website located at www.hytechydroponics.com (“Site”) and any goods purchased through this Site. Please read them carefully. You have other rights granted by law and these Terms do not affect these. If there is anything you do not understand then please contact us.

The Site is operated by Hytec Horticulture (“we”, “our” or “us”,','), located at 4 Bailey Drive S21 2JF . You can telephone us on 0114 2280024 and email us at sales@hytechydroponics.co.uk.

We may change the Terms at any time by posting such changes on the Site. Your continued use of this Site after notice of changes will mean you are bound by the new terms.

Site use

The content of and content of this Site is owned by or licensed to us. You are permitted to view or print individual pages for your own personal use. Any other use must be with our prior written permission.

We reserve the right to suspend, restrict or terminate your use of the Site at any time.

Purchasing from us

The Site and the goods sold through it are subject to change without notice and we reserve the right to improve, alter or modify designs without prior notification. We will inform you of any changes to the advertised goods prior to despatch of such goods.

By submitting your order you are offering to buy the goods allowing us to use your personal details for the purpose for supplying goods (including passing your details onto couriers).

We are not obliged to supply the goods to you until we have confirmed that we have accepted your order and received payment in full. Your order will be deemed to have been accepted when we despatch to you the goods, which form the subject matter or your order. We may, at our discretion, reject your order.

All specifications, descriptive matter and advertising published by us or contained on our Site are issued only for giving an approximate idea of the goods described in them and colours shown are intended as a guide only. They do not form part of the Terms.

Pricing and Availability

Prices of the goods are specified on the Hytec Horticulture website. Such information is subject to change without notice. Each price, as displayed, is inclusive of VAT (at the standard UK rate). In the unlikely event that the goods are unavailable, or that Hytec Horticulture LTD needs to vary the price due to supplier price increases, tax changes or site errors for example, following confirmation of your order Hytec Horticulture LTD shall send you notification and allow you the opportunity to cancel your order if Hytec Horticulture has not done so itself.

Delivery of Goods

Hytec Horticulture LTD shall deliver the goods ordered to the delivery address which you supply. All delivery times quoted are estimates only based on availability, normal processing within working hours and upon despatch from our warehouse. Hytec Horticulture LTD may deliver items in an order separately but shall charge you for postage and packing on the first delivery only. Title to the goods will pass to you on payment in full. Risk will pass to you on delivery. All delivery prices on the website are to mainland UK. Please call us for a quote to the channel islands or locations out of the UK.


Guarantee and Returns Policy

If for any reason you are unhappy with any or all of the goods received, you can return them to Hytec Horticulture for an exchange or refund, providing each is returned to Hytec Horticulture within 14 working days from the day after you receive the goods and that the goods are unopened and in a new condition. You shall be responsible for the cost of returning goods for refund or exchange, except in cases of damaged or wrongly supplied goods. Hytec Horticulture recommends that you use registered post or recorded delivery when returning goods. Hytec Horticulture shall use reasonable efforts to replace damaged or defective goods but if replacement is not possible, or if an order is cancelled for any other reason under these Terms, Hytec Horticulture only obligation is to refund the full amount paid by you. This does not affect your statutory rights.
Credit in respect of correctly delivered goods shall be subject to a 20% handling charge together with collection charges where applicable. Any fees imposed on us by third party payment providers when processing a refund will be passed on to the customer and deducted from the refund amount.

Any claim that any Goods or Services have been delivered damaged, are not of the correct quantity or do not comply with their description shall be notified by the Customer to the Company in 24 hours of their delivery. We cannot accept responsibility for any errors/damages notified after that time. It is the customers responsibility to check their deliveries within the 24 hour time period.

All products must be returned in good condition and in their original packaging. We do not accept any goods back that cannot be sold as new. We do not accept any grow tents that have been removed from their original packaging.

Any sealed goods such as nutrient truncheons, sealed additives, clone kits, etc cannot be returned once the seal has been broken unless found to be faulty. We do not accept back nutrients, additives or grow media in store. If customer has purchased a kit from us be it lighting system or carbon filter, customer needs to bring back all parts of the kits.

It is the responsibility of the customer to ensure that when they are ordering by telephone the sizes, models and choice of products are the correct items. Any costs incurred by us in changing these products will be charged to the customer.
Any alleged defect shall be notified by the Customer to the Company in 7 days of the delivery of the Goods or Services or in the case of any defect which is not reasonably apparent on inspection in 2 days of the defect coming to the Customer’s attention and in any event in the following periods: for Goods or Services manufactured by the Company 6 months from the date of delivery; for second hand Goods or Services no period is applicable unless otherwise specified in the Contract; and for Goods or Services not of the Company’s manufacture the warranty period given by the manufacturer. Any claim under this condition must be in writing and must contain full details of the claim including the reference numbers of any allegedly defective Goods or Services. The Company shall be afforded reasonable opportunity and facilities to investigate any claims made under this condition and the Customer shall if so requested in writing by the Company to promptly return any Goods or Services the subject of any claim and any packing materials securely packed and paid to the Company for examination.
The Company shall have no liability with regard to any claim in respect of which the Customer has not complied with the claims procedures in these conditions.

Faulty Items

If a product develops a fault within 30 days, the company will cover all associated costs to repair or replace. If however, a product develops a fault after this period, the buyer will be responsible for the cost of the return postage for this item. The company will then provide a repair or replacement and cover the cost of postage back to the customer.


Governing Law and Jurisdiction

These Terms and Conditions shall in all respects be construed and interpreted in accordance with the Law of Contract in England and Wales notwithstanding the effect of the law of the European Union. Where the Company and the Customer have contracted to perform in England and Wales or Scotland the competent Court of Jurisdiction shall be the High Court of England and Wales. Where the Customer is resident in the European Union or EFTA, the Company may at its absolute discretion nominate the Court of the Customer’s member state to be the Court of competent jurisdiction under the Brussels Convention. Where the Customer is resident elsewhere the Company shall possess the absolute discretion as to the competent court or jurisdiction.

Invalidity of Terms and Conditions

Under no circumstances shall the Company have any liability of whatever kind for:
Any defects resulting from wear and tear, accident, improper use by the Customer or use by the Customer except in accordance with the instructions or advice of the Company or the manufacturer of any Goods or Services or Goods or Services or neglect or from any instructions or materials provided by the Customer
Any Goods or Services which have been adjusted, modified or repaired except by the Company. The suitability of any Goods or Services for any particular purpose or use under specific conditions whether or not the purpose or conditions were known or communicated to the Company. Any substitution by the Company of any materials or components not forming part of any specification of the Goods or services agreed in writing by the Company
Any descriptions, illustrations, specifications, figures as to performance, drawings and particulars of weights and dimensions submitted by the Company contained in the Company’s catalogues, price lists or elsewhere since they are merely intended to represent a general idea of the Goods or Services and not to form part of the contract or to be treated as representations. Any technical information, recommendations, statements or advice furnished by the Company its servants or agents not given in writing in response to a specific written request from the Customer before the Contract is made, or any variations in the quantities or dimension of any Goods or Services or changes of their specifications or substitution of any materials or components; if the variation or substitution does not materially effect the characteristics of the Goods or services, and the substituted materials or components are of a quality equal or superior to those originally specified. If for any reason part of these terms and conditions are unenforceable, the validity of the remaining terms and conditions shall not be affected.